Cheap engg, tech talent helping India transition up the services value chain

A popular Canada-based multinational clothing company that does not yet have a store of its own in India uses data analyses done by its workers in India to tell its global teams what they should stock up on after poring through sales data. An American retail giant which has no stores in India manages its entire global inventory through offices in the country. Welcome to the home for global capability centres (GCCs). Back in the early 90s India made a name for itself at the global stage as the back office of the world. Today, more high-tech services are being…